When can I request a payout?+
Once your card is sold and payment is confirmed, your cash earnings remain in Pending for 14 days. When the funds move to Available, you can request a transfer to your bank account.
Our support team reviews any reported issues before deciding whether an additional hold is needed. Payment disputes may also delay the release of your funds.
Why is a brand shown without stock?+
The brand directory helps you browse. Real inventory is separate, and out-of-stock cards cannot be purchased.
What photos should I include when selling a card?+
Add one or two clear images of your gift card, receipt or order confirmation. A receipt helps us review where and when the card was purchased. Upload your images through the card submission form.
How will I receive my gift card?+
Once payment is confirmed, we’ll send your gift card code to your registered email address as soon as it’s ready. Please check your inbox and spam folder, or contact our support team if you need help.
What should I do if I can’t receive an SMS or complete a payment?+
Please contact our support team and tell us what happened. We’ll help you resolve the issue and guide you through the next steps.
How can I report a problem with an order?+
Submit a support request with your order number and a description of the issue. Our support team will review the details and guide you through the next steps.
Get in touch
For help with your account, orders or privacy enquiries, contact our support team at support@giftpayout.com.
GiftPayout is operated by GiftPayout Limited, company number 17467384.
Talk to us
Send a request from your account. Please never include passwords or complete card codes.